I just went to start WLP and when it went to login to Fidelity I got a "Page Temporarily Unavailable" (see attached). I called Fidelity as the page suggested and was told that WLP was decommissioned and the Login Page has been removed. :(

Has anyone else had a similar experience?

Vince

I just now successfully started WLP. My release is 6.9.24.4 (Help/About)

I just tried starting WLP (Release 6.9.24.4) just a few minutes ago and got the same error as I previously posted. I have no idea what is going on. Thanks Len. I wish I was as lucky.

Vince

Fidelity access (login @ Web, ATP, WL) is defunct at the moment.
Edit: No access, JUL13 @ 09:00 EST

I just spoke with Fidelity this AM. This will not be repaired.

I am wondering if this may be related to the 2FA issues that some people have reported. While I have never used that feature it may be connected.

Any thoughts? This is a brand new install so there is not anything lurking in the background for previous versions or installs.

Vince

No idea. It seems that different customers are having different experiences. Just to do something, try clearing all cache? I'm noticing that the copyright message on that image is 1998 - 2013.

Cone,

Tried your suggestion...no luck. Harapa seems to be having the same issue (not that it makes me feel any better)

Vince

Fidelity.com is back for me. I had to speak to my ISP to fix the issue.

Harapa,

Can you give me any info as to the problem? I am on Verizon FIOS and I guess that I will need to point them to a solution to get this resolved. Thanks!

Vince

@Carova
Fidelity thought that the issue was with my ISP, as they weren't getting calls of wide spread lock outs. So I contacted Verizon Support and explained the problem;unable to login @ Fidelity.com on multiple computers via multiple routes (Web, ATP, WL) while I can access my account via mobile application thru cellular connection but not via WiFi. They did router hard reset to "factory" and tested the connection without much success and suggested to talk again to fidelity. But 30 minutes later l regained all functionality. I don't know how the problem was fixed? But it is my feeling that Verizon did something on their end!

Thanks Harapa!

I have enough to start the process of engaging with Verizon now.

Vince

Double THANKS Harapa!

Your lead was the key. It took ~3 hours on chat/phone but the problem was resolved finally.

Vince

So what was it in the end? Has your IP address changed, releasing you from a blacklist, sorry -- blocklist?

It appears that Verizon made some changes to their network structure over the past weekend and blocks of IP Addresses were no longer accessible. The caught that problem very quickly BUT the local caches of that error persisted.

Double Thanks to Carova.
My connection again blacked out after working for 3 hours. I called and shared what Carova said about IP addresses, they changed my IP address and all modes of access to Fidelity were restored.

I'm having the same issue.

Contacted Fidelity.com and my ISP, and hard reset my modem. No luck yet. Will keep updated if I figure out a solution.

Hopmarks,

If you are on Verizon you need to get to the hardware support group. They solved the issue for me.

Vince

Thanks Carova,

I'm with Sparklight. So it's not just Verizon. I will reach out to the Hardware support Group with Sparklight.

Carova, just wondering, did you reset your modem before the error occurred? I did, so I wanted to see if it can be repeatable by doing that.

Hopmarks,

I did not touch ANYTHING before this issue developed. According to the Verizon hardware support group this was the result of a configuration error that blocked a range of IP addresses which was caught quickly, but not before it was cached out to all of the local nodes.

Vince

Contacted my ISP a couple times, no solutions as of yet.

@Hopmarks
Did you ask them to change your IP address? Changing IP address is what fixed my problem. I took only 5 minutes to assign a new IP to the connection.

Yes I asked, a few times from two different reps, they denied.

What was the # at Verizon you guys called to resolve?

Verizon Tech: 800 837 4966

My connection to fidelity was again off this morning. Verizon replaced the Router which took care(?) of the problem. I am a bit skeptical at the moment because previous fixes didn't last much. I will update again if necessary.

Not sure how to use WLP or ATP.

Any ideas?

I've tried factory reset on my Modem, turning off the modem for extended periods, calling my ISP, calling Fidelity, and CMD tracert fidelity.com

Overall it points to Verizon being the issue as can be seen by looking at the tracert results shown here: https://v2uploads.zopim.io/4/D/Z/4DZVK5GTMjPKd6rXN0jDsc2iPDdwVLgC/2f31abad4460df2fd4a412c3a6194f623314fc44.png

This is the process I've figured out so far, no successful help yet.

1-800-837-4966 > # I'm not a customer > 7 Other > Pause/wait > ask to be transferred to the wired (not wireless) technical support> Ask to unblock Fidelity.com for your public IP address > Results so far below

- hung up on
- given an incorrect (bad) Phone number

@Hopmarks

QUOTE:
Overall it points to Verizon being the issue

It seems Fidelity is the issue, not our ISPs. Having the same issue with my ISP. Hours wasted with both, without result.

Try logging into Fidelity through your cell phone (after turning WiFi off). No issues -> clearly Fidelity has a technical issue that is blocking IPs regardless of ISP. A change in IP through your ISP will probably only fix the problem temporarily (as experienced by Harapa).

Not clear why this is not more widespread. Fidelity will apparently not take action unless their threshold of pain (aka # of users) is exceeded.

All,

I do believe it is a Verizon issue also. If the info that I received from the Verizon Hardware Support Group Rep is correct, they were the genesis of the problem which has migrated to all corners of the net. I did not realize how many of the major nodes that Verizon controls. I believe that it is Verizon's responsibility to repair their screw-up.

Vince

Verizon tech support has been very helpful to fix the problem. Fidelity, on the other hand, takes no responsibility. You may be right, they won't do until their threshold of pain.

QUOTE:
Not clear why this is not more widespread.

The migration to the furthest reaches on the net may take longer than we realize.

QUOTE:
I did not realize how many of the major nodes that Verizon controls

Good point. Didn't realize either they had taken over so many of the trunks after their acquisition of MCI way back when.

At least there is hope it will get resolved if they are aware of the issue now and are acknowledging responsibility.

QUOTE:
and are acknowledging responsibility

I am not sure the Company is acknowledging the issue even if their reps are. ;)

I use Comcast and am having the very same problems. I can't access Fidelity.com, ATP or WLP.
Rolatzi

From my experience it seems like Verizon is willing to help those whom are customers and hang up on the rest on this issue.

QUOTE:
From my experience it seems like Verizon is willing to help those whom are customers and hang up on the rest on this issue.

You may be correct, unfortunately. All of the ISPs cannot correct the issue, since they do not own the hardware.

Found a workaround for those who are okay with VPNs.

If your ISP or otherwise wont change your IP, you can get a VPN, just tested it and it works for me at least. I personally used nordvpn, but there's a lot out there. Supposedly Nord is great with security, I just created an account today so I guess I'll see.

GL

I found two solutions today to lack of access to Fidelity.
First, I too subscribed to Nord (they had a special that ends today) and once I got the VPN running, I had access to Fidelity.Com, ATP and WLP. The other solution was that I convinced Comcast to swap out my old Modem for a new one. Apparently the IP is fixed withing the modem so the only way to change it is to get a new modem. After I set up the new modem, and closed the VPN, I had no trouble getting on to the three fidelity sites.

Good to hear you got it working. Just please switch your VPN off when entering our website.

Again blacked out 24 hrs later (with the new router).
Verizon changed IP address to restore.
Lost again in overnight hours.
Back to zero.
Fidelity...Not our business!

Harapa,

Are you planning to go the VPN route now?

Vince

Carova,
No reason to look for VPN. Fidelity lost an edge by taking away programmable TA.
Waiting for feed back from Verizon as my case is now escalated to higher level.

QUOTE:
Waiting for feed back from Verizon as my case is now escalated to higher level.

Best of luck! I know from personal experience that Verizon CAN solve the problem.

QUOTE:
Again blacked out 24 hrs later ...

This suggests to me that Fidelity is intentionally blocking your IP address because something is going wrong with your computer. Could it be a spambot or hacking-bot? Check to see if there is unexplained Internet activity on your ports. Also, run a virus and root-kit check.

I would call Fidelity and ask them why your "new" IP address is being blocked. It could be your machine is unwillingly participating in an attack. I wasn't suspicious for the first IP address blockage, but when the "new" IP address gets blocked, we know there's more to this story, which needs investigating.

If you're hacked, I would enroll in an insurance product like LifeLock so you can determine how deep the rabbit hole goes.

Another IP reset to restore.
Shared all my experiences (and superticker's suggestions) with fidelity...rep had no suggestions.
Verizon escalated the ticket to higher up...to be completed in 4 days or sooner.
@Superticker, thanks for the input. I plan to disconnect PCs from the network to see if something funky is triggered during the inactive hours.
I have AVG and routinely run CCleaner to clear HD of unwanted clutter.
Edit: Changed my Login/ PSWD (to see if someone is trying to hack into my account at Fidelity).

QUOTE:
Shared all my experiences ... with fidelity...rep had no suggestions.... I have AVG

I'm not sure the Fidelity rep knows that much about port blocking. What you can do is monitor port activity with TCPview from the sysinternals suite. TCPview isn't a port sniffer, but it will tell you what's connecting. Your web browser may have many ports active because every little toolbar and browser extension wants to track your browser activity for the ad agencies. That's normal.

Those free antivirus programs aren't that good. The Geek Squad employs five different virus scanning programs (since some catch somethings others don't). I think they charge around $160 (dated price) and the scanning process can take 3 days.

@Harapa and others:

Update - As of this morning my connection to Fidelity.com has been restored on the same IP as before the issue started. Hopefully, you'll will observe the same soon, if not already.