Submitted order status never changes to Active
Author: mjj3
Creation Date: 4/4/2013 10:35 AM
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mjj3

#1

4/4/2013 10:35 AM

Hi,
I've been trying to get the Auto-Trading working but the orders status have been labeled as submitted but never change to active. Any ideas?

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Eugene

#2

4/4/2013 11:13 AM

Hi,
Have you checked your WLP entitlement status with Fidelity Active Trader Services?
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mjj3

#3

4/4/2013 11:17 AM

Yes. I went through the entitlement process. I have now have the option to select Auto-Trading in WL. I can give them a call and see if it is something on their side.
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Cone

#4

4/4/2013 11:35 AM

I haven't heard of it in a while, but a while back there were reports of a orders with a "stuck submitted" status. Notwithstanding a bug in an earlier version of WLP, 6.2 I think, stuck submitted orders couldn't be duplicated in test, but if it's consistent for you then it would be good for Fidelity to take a look to see what's happening to your orders on the back end. Also, you should be able to cross check your order status in ATP or Fidelity.com for more clues.
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MustPlayOptions

#5

3/7/2018 4:34 AM

I have this stuck submitted bug for an order. I was deleting multiple orders at once. Is there a way to clear that order?

Thanks
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Eugene

#6

3/7/2018 5:17 AM

Fidelity WLP Orders don't get placed properly (Stuck Submitted)
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Cone

#7

3/7/2018 2:34 PM

That's a pretty "deep" discussion to pick through... the answer is to restart WLP, open the Orders tool, select the now "Unknown" order and delete it.
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MustPlayOptions

#8

3/8/2018 2:30 AM

Perfect!

Thanks as always.
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