Hi,
I got in to my RIG position 2400 shares total from 66.80,67.7,68.8
Between 2:50 and as of right now I am trying to get rid of it but
Active trader tells me i am trying to sell more shares than i have.
I went to fidelity.com when i place order, hangs!!!
I went to FAST (telephone) to order and it said sorry cant get quote on these security.
The RIG quote on fidelity.com(FC) doent work, cant trust the WLP also.
Thank GOD i also trade with IB and it is working like a charm so i know the RIG quotes.
I call fidelity rep. on phone..hold for 30+ minutes
So i start selling 100 shares at "market" one by one in ActiveTrader pro and it accepts the order but no trade confirmation,the amount of shares i have does not get updated either on ATP or FC.
Finally i see i have 900 shares.. i try to sell all at market ...same fking message "not enough" shares..
After 50+ minutes i get rep on phone-line , tells me i have 700 shares left.. i sell at 69.9.
After 30-40 minutes i am getting trade confirmation of those 100 share lots i had been selling @ market (30 , 40 minutes ago). I know the approximate "market" price looking at IB mktdepth/chart...time/sales price at the time of my market order. The confirmation from fidelity i got was way below from what IB time/sales for that period..
Only thing that can explain this is fidelity server was jammed and my market order did not get executed untill minutes later.
In the end..instead of being up $2000+, i am up 200 and only fking thing fidelity guy did was he did not charge any commision for the day pathetic....
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I hope u get the message!
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I think Fidelity servers experienced pretty much a complete meltdown today. When trying to place trades from within WLP it would give some weird looking "can find routing but cannot find plex(?)" error message, and of course their web interface was pretty much unusable since the beginning of the market dip till pretty much the market close. Also dozens of "Server 500" errors while trying to switch from one chart to another in WLP.
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cone,
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I guess subject line was not appropriate because u have business relationship with fidelity(guessing, if wrong, please ignore). May be i was bit harsh because all these crap i went through.I understand there seem to have been major glitches allover, NYSE, NASDAQ etc. NASDAQ has voided all trades between 2:40-3:00 that had >60% drop etc. However, that is not an excuse for fidelity. The IB was working fine both trades and quote, none of which was working with fidelity. I had the same problem in the 2nd wk of march'09, the fidelity server quit..and nobody on the phone. Everytime there is a high volatility day, which is a frequent occurence now a days, fidelity hangs. I am sticking with fidelity because i like WLD4/WLP and have thousands of hours of coding investement in it.Also for an individual trader, fidelity does provide an excellent and comprehensive static and fundamental database for securities/etfs etc.
Even after i got through a fidelity rep, and cleared out all my position that he said i had @ about 3:40, what do i find? Some mysterious trades of buy 400 RIG @ 69:20 @ 6:15pm. Ofcourse the ATP guys leave @ 5pm so no one usefull to talk to...will know more tomorrow.
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I wasn't trading with Fidelity today but if you look on other message boards you'll see plenty of other people who had huge problems with their trading platforms today. So this is not isolated to Fidelity. That said I'd expect a company with Fidelity's size to handle it better than Acme Brokerage (Wile E. Coyote, C.E.O.) but every platform is likely to have issues when prices move like they did today. I was watching crude oil jump 50 to 60 cents in less than a second, I've never seen anything like it before even after news reports like the fed rate decision or a jobs report.
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